Egypt ranks in the top 10 for its IT skills in emerging markets, "The A.T. Kearney Global Services Location Index™, 2011".
Egypt’s graduating talent pool of around 450K students; one of the largest among low cost offshoring destinations such as Poland, Philippines, Malaysia, Romania and South Africa.
Egypt has the second biggest talent pool amongst BPO/ITO offshoring/outsourcing destinations in EMEA region and the largest one amongst Arabic speaking countries.
Among the graduating labor pool, 100,000 students will have chosen commerce, science or engineering degrees, which are highly desirable disciplines, producing excellent candidates for jobs in the business process outsourcing (BPO), IT outsourcing (ITO) and engineering sectors in Egypt and worldwide.
Students graduate annually with multilingual capabilities in 16 different languages. Foreign Spoken languages are mainly: English, French, Italian, Spanish and German with availability of other languages with smaller volumes like: Hebrew, Siamese, Chinese, Persian, Russian, Turkish, Japanese, Greek, Korean, Urdu, Czech, Greek and Latin.
Location, connectivity and reliable infrastructure are critical success factor for business process outsourcing (BPO) as well as IT outsourcing (ITO) offshore delivery centers.
Egypt’s location allows easy access and connectivity to eleven (11) international submarine cables as the primary internet backbone between Japan, China, South East Asia, India, Australia, Middle East, and Europe passing through Egypt.
The international submarine cables enabled Egypt's connectivity to 60+ Countries through seventeen (17) different routes with cables capacity up to 60 Tera bit per second.
Cables passing through Egypt (SEA-ME-WE 3, SEA-ME-WE 4, FLAG-FEA, GBI, FLAG-FALCON, IMEWE, EIG, SEACOM-TATA, ALETAR/BRYTAR, TE North, HAWK)
Egypt has invested in developing world class parks dedicated to BPO/ITO outsourcing such as Smart Village and Maadi Technology Park to better suite multinationals and global offshore players. These technology parks have state-of-the-art infrastructure and are designed to accommodate for around 135,000 Employees.
Inexpensive office rental fees, compared with other countries, allow Egyptian based business process and/or IT outsourcing companies offering technology services while maintaining competitive operating cost.
Office spaces within Technology parks are available at as low as 170 USD per square meter per year.
Egypt’s strategic geographic location allows it to have time zone similar to the Middle-eastern and European countries.
Its distinct geographic location at the South eastern corner of the Mediterranean sea provides proximity to the Middle-east and Europe (~3 Hrs flight to Middle east region, 4-5 Hrs flight to major European cities, ~6 Hrs flight to India).
Egypt is closer to the US & Canada than India, Philippines and China.
Being in the heart of the world, Egypt attracts global BPO/ITO service providers establishing their delivery centers and motivated clients outsourcing to domestic BPO/ITO providers.
Egypt’s cost is one of the most competitive advantages in the global landscape, the fully loaded operating cost is substantially lower than Easter Europe and marginally lower than India and Philippines, mainly driven by low labor, real-estate and connectivity costs.The costs of doing business in Egypt are significantly lower than in Eastern Europe and even lower than other emerging markets.
The competitive operations cost is partly owing to the fact that the Egyptian Pound (EGP) is relatively stable against the US Dollar, preserving cost competitiveness and encouraging foreign investment.
Egypt is already home to several Call Center, BPO, ITO, Share Services centers for multinational companies, including: Cisco, Convergys, EMC2 Center of Excellence, Google, IBM GDC, IBM GPS, IBM WTC, ITS, ITWorx, Microsoft Center of Excellence, Oracle Global Support Center, SQS, Sutherlands, Sykes, Teleperformance, Valeo and Vodafone International Services (VIS).
In addition to multinational centers, Egypt hosts local business process outsourcing centers (BPO) and call center service providers like BDO-Esnad, Ecco, Etisal International, Raya, Wasla and Xceed, Egypt also hosts IT outsourcing centers (ITO).
Business Process Outsourcing, IT Outsourcing and Shared Services centers in Egypt rely on the country’s well-educated and ambitious workforce - where the local, neutral accent is particularly attractive to global organizations - and there is a high ceiling for trainees to expand within a burgeoning technology consulting and outsourcing sector.
North Africa has eclipsed several Eastern European locations, as demonstrated in this year's Index which features Egypt 4th in the world and the leader in the Middle East. "The A.T. Kearney Global Services Location Index™, 2011"
Despite the fact that the report came out after Jan. uprising, EquaTerra shortlisted Egypt. The report sees Egypt as a location that has strong credentials with well developed language capabilities and a high quality of graduates.
Egypt’s 2 major cities (Cairo and Alexandria) are among Tholons Top 100 Outsourcing Cities.
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