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Abundant & Multi-lingual Talent Supply

Egypt’s graduating talent pool of around 450K students; one of the largest among low cost offshoring destinations such as Poland, Philippines, Malaysia, Romania and South Africa.

Egypt has the second biggest talent pool amongst BPO/ITO offshoring/outsourcing destinations in EMEA region and the largest one amongst Arabic speaking countries.

Among the graduating labor pool, 100,000 students will have chosen commerce, science or engineering degrees, which are highly desirable disciplines, producing excellent candidates for jobs in the business process outsourcing (BPO), IT outsourcing (ITO)  and engineering sectors in Egypt and worldwide.

Students graduate annually with multilingual capabilities in 16 different languages. Foreign Spoken languages are mainly: English, French, Italian, Spanish and German with availability of other languages with smaller volumes like: Hebrew, Siamese, Chinese, Persian, Russian, Turkish, Japanese, Greek, Korean, Urdu, Czech, Greek and Latin.

Egypt ranks in the top 10 for its IT skills in emerging markets, "The A.T. Kearney Global Services Location Index™, 2011".

Egypt ranks the 1st country in Mapping Middle East Talent index and the 25th in Mapping Global Talent index by Heidrick & Struggles in the period from 2007 till 2012.

CNN Report: Multilingual Contact Center at Cairo, Egypt

Egypt has invested in developing world class parks dedicated to BPO/ITO outsourcing such as Smart Village and Maadi Technology Park to better suite multinationals and global offshore  players. These technology parks have state-of-the-art infrastructure and are designed to accommodate for around 135,000 Employees. 

Inexpensive office rental fees, compared with other countries, allow Egyptian based business process and/or IT outsourcing companies offering technology services while maintaining   competitive operating cost.

Office spaces within Technology parks are available at as low as 170 USD per square meter per year.

Conducive Business Environment

Egypt’s strategic geographic location allows it to have  time zone similar to the Middle-eastern and  European countries.

Its distinct geographic location at the South eastern corner of the Mediterranean sea provides proximity to the Middle-east and Europe (~3 Hrs flight to Middle east region, 4-5 Hrs flight to major European cities, ~6 Hrs flight to India).

Egypt is  closer to the US & Canada than India, Philippines and China.

Being in the heart of the world, Egypt attracts global BPO/ITO service providers establishing their delivery centers and motivated clients outsourcing to domestic BPO/ITO providers.

BPO/ITO Competitive Cost of Operations

Egypt’s cost is one of the most competitive advantages  in the global landscape, the fully loaded operating cost is substantially lower than Easter Europe and marginally lower than India and Philippines, mainly driven by low labor, real-estate and connectivity costs.The costs of doing business in Egypt are significantly lower than in Eastern Europe and even lower than other emerging markets.

The competitive operations cost is partly owing to the fact that the Egyptian Pound (EGP) is relatively stable against the US Dollar, preserving cost competitiveness and encouraging foreign investment.

Egypt is already home to several Call Center, BPO, ITO, Share Services centers for multinational companies, including: Cisco, Convergys, EMC2 Center of Excellence, Google, IBM GDC, IBM GPS, IBM WTC, ITS, ITWorx, Microsoft Center of Excellence, Oracle Global Support Center, SQS, Sutherlands, Sykes, Teleperformance, Valeo and Vodafone International Services (VIS).

In addition to multinational centers, Egypt hosts local business process outsourcing centers (BPO) and call center service providers like BDO-Esnad, Ecco, Etisal International, Raya, Wasla and Xceed, Egypt also hosts IT outsourcing centers (ITO).

Business Process Outsourcing, IT Outsourcing and Shared Services centers in Egypt rely on the country’s well-educated and ambitious workforce - where the local, neutral accent is particularly attractive to global organizations - and there is a high ceiling for trainees to expand within a burgeoning technology consulting and outsourcing sector.

Egypt Global Ranking and International Recognition

Tholons Top 100 Outsourcing Cities

Egypt’s 2 major cities (Cairo and Alexandria) are among Tholons Top 100 Outsourcing Cities.

IDC  BSA Global  Software Piracy Study

Egypt ranking is improving in from 69% in 2003 to 61% in 2011, well below other BPO/ITO locations such as India, Morocco, Philippines, Tunisia and  China.  "IDC  BSA Global  Software Piracy Study"